Relatives

We work with relatives to help you find the most appropriate care home for mum, dad or other elderly family members.  We understand that this can be a difficult time, so we work with you to give you confidence in your decision making to help you achieve the best solution for your family.

We can help you find:

  • Residential care – the right fit for your mum or dad
  • Nursing care – if your relative has more complex medical needs
  • Dementia care – expert care to match your relative’s needs
  • Respite care – so you can have a much-needed break from your own care duties
  • Convalescent care – so mum or dad can recover safely after a planned operation or short-term illness before returning home
  • Urgent care solutions – we can find solutions quickly if your relative’s needs suddenly change

We’re right for you if:

  • You, or your elderly relative, will be paying for the care home
  • Your relative is no longer enjoying good quality of life in their own home
  • You’re worried your relative is getting too frail and could be at risk of an accident
  • You care for your relative and would like respite support so you can have a break
  • Your relative is in hospital and you need to find somewhere for them to convalesce before they go back to their own home
  • Your relative’s needs have changed overnight, for example following a stroke, and you need to find the right solution quickly
  • Your relative has particular needs, such as dementia or Alzheimer’s
  • You don’t have the time to research potential options
  • You feel overwhelmed by the number of care homes available
  • You don’t know how to tell a ‘good’ care home from a ‘bad’ one
  • You live a long way away from your relative and need a trusted advocate to oversee everything for you, reporting back to you so you have confidence the right decisions are being made on their behalf  
  • You just need a helping hand to point you in the right direction, perhaps by drawing up an initial short list
  • You need someone who can provide comprehensive support, from compiling an initial short list of homes to moving your relative in and hanging their pictures on the wall

We promise we will:

  • Put you in control
  • Take time to get to know you and your relative, and what matters to you and them 
  • Respect what’s important to you and your relative
  • Represent your interests and those of your relative to the best of our ability at all times
  • Guide you through the process sympathetically and attentively, anticipating and overcoming obstacles to find the best solution for you and your relative
  • Provide you with a truly personal service, giving you as much or as little support as you need

Thank you very much for your hard work and skill in matching the needs of my mother which we set out in the plan. I have carefully examined all the information you sent me and can report that I have visited the care home today. I confess that both I and my wife were overwhelmed with the care and tenderness that Karen and her staff gave us and the magnificence of the brand new apartments shown. You most certainly deserve evert penny of the £750.00 that I have deposited into your account this evening. Interestingly Karen was not at all surprised when I phoned to arrange a visit today and most of the staff that I spoke with also had knowledge of mum. I concluded that your conversation with Karen was so positive that you too expected me to take full advantage of her offer which I have now set in progress. I have informed the care home where mum is at the moment that Karen will be calling in on mum next Wednesday to do an assessment with a view of her moving and all being well mum should be moved very soon.