A step by step guide to finding the best care home - Part 2
Don’t make an appointment when you visit, turn up unannounced. As you walk into the care home for the first time - how does it feel? Does it feel welcoming and comfortable. Who is on reception or there to welcome you? As you are shown around is residents privacy respected, are doors knocked on before a room is entered and are residents asked permission before you enter their room? Watch how the staff interact with residents - are they just ‘doing their job’ or talking to and engaging with residents. In the communal areas - are chairs in clusters for groups to gather and talk in, or set around the outside of the room. Is the TV on all the time. What other activities are available in the communal rooms. Talk to other residents to see what they are doing.
Don’t be afraid to ask lots of questions, make notes and take photos (this should be fine if you don’t include residents in the photo), of the homes you are visiting.
Thank you very much for you report. It makes excellent reading and I can see you have worked so hard on our behalf. We have been in touch with the care fees advisor you suggested and everything is going well.
In the meantime I will call and visit the home in Hayward’s Heath as it is so local. I will let you know the outcome.
With many many many thanks for a fantastic service .