The Sunday Times newspaper has today exposed the referral scandal where agents receive huge commissions for referring clients suffering from addictions to companies who want access to those clients. Making this practice public is long overdue. Unfortunately is also prevalent in the care industry.
Chosen with Care does not take referral fees from any of the companies that it recommends. We work only for our families who pay us for our time and expertise. We often referr to ourselves as 'surrogate daughters' as we will do everything we can to provide the very best outcome for a family, including trying to negotiate a reduction in the care fees paid to the care home. Whilst talking to the daughter of a client a few days ago, I was referred to as her 'surrogate sister' - something I am very proud to be!
Now that my husband is beginning to settle into his care home, I wanted to write and thank you for all your help and expertise in finding a suitable care home for him at a time when I was finding life very difficult.
I do not think I could have managed without you. I appreciated your practical support in organising all the visits and even return visits with other members of my husband’s family.
Your knowledge of how to assess a home and to know what to look for in any assessment cut out hours of my time trying to understand reports, particularly at a time when I could not think straight. Your understanding of my emotional situation was a real blessing.
Although the care home we chose is not in my immediate neighbourhood, I am still convinced that it suits his needs and he will settle in well to this new environment.
To find an expert in the unchartered waters of care homes at a time of personal distress was wonderful.
Very many thanks.
With every good wish